Chaucer HQ

Chaucer HQ



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The Brief

We were challenged to complete the fit out of new London headquarters for specialty (re)insurance group Chaucer. Occupying 44,000 sq ft of office space, the new HQ accommodates over 450 employees and plays an important part of Chaucer’s development as a leading global underwriting group.

Our Design Strategy Unit team undertook a detailed workplace strategy study to understand Chaucer’s requirements for the new office. A bespoke Workstyle Profiler alongside other Design Strategy Unit tools were used to determine employees working patterns, user requirements and employee profiles. During the design phase a further study was undertaken to incorporate changes to working patterns as a result of the pandemic. Consequently more spaces for collaboration, social interaction and training were added to the new office landscape


The move coincides with Chaucer’s decision to rebrand, enabling them to roll out their new brand identity across the office. Chaucer wanted to pay homage to their parent company, China Re Group, by incorporating Chinese architecture into the design. The spatial arrangement mimics the Chinese Hutong concept with ‘streets’ convening in a central social area such as the employee café, while design craftsmanship and joinery echoes the British market place.


Incorporating a hospitality approach to the office design, the open plan space consists of a variety of micro working environments, each designed to encourage interaction and cater to individual need. The floors are linked by a central cantilever staircase which provides an impressive focal point to each floor as well as enabling staff to easily travel around the office, supporting Chaucer’s collaborative culture.


Interior Design
4,087 sq m (44,000 sq ft)
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